1. The refund procedure is implemented exclusively in cases where a user inadvertently acquires the same Module multiple times.
2. In all other circumstances, refunds are not provided. The Administration reserves the right, but not the obligation, to offer the User an alternative Module as compensation for an unsuitable one. The User acknowledges that the acquisition of Modules is conducted in digital format, and the provision of access to the Module’s license key constitutes the Administration’s fulfillment of its obligations. In order to uphold its business reputation and maintain user loyalty, the Administration may, at its discretion, offer the User alternative compensatory measures, including granting access to another Module. The provision of such compensation is a right, not an obligation, of the Administration and does not constitute a public offer for the exchange of Modules.
3. To submit a refund request, the User must send an email to the support address specified at https://freescout.net/contact-us/. The Administration will process the refund request within a reasonable timeframe, taking into account the nature of the request, the necessity to verify the purchase circumstances, and interaction with the Payment Processor.