What People Say About FreeScout

FreeScout runs on a completely ordinary LAMP-style stack — PHP, a database, a web server. If you have ever installed WordPress, you already have every skill you need, and honestly this is simpler than a lot of WordPress setups I have untangled. I have had FreeScout instances just sit there and work, month after month, asking for nothing.

FreeScout has a whole catalog of extensions — modules for things like an API and webhooks, time tracking, a Kanban board, satisfaction ratings, WhatsApp and Telegram channels, and plenty more. You only install the ones you need. And every one of them is a one-time purchase. You pay once, you own it, it keeps working. There is no monthly fee quietly draining your account for a feature you bought two years ago.

June 26, 2026

Larsik Corp

larsik.com

I wanted to drop you an email to praise you for an excellent product. As a small web design business and needing to keep on top of my client’s requests, I have tried many systems, DeskPro, Freshdesk, OSTicket and Fluent Support. I was about to jump ship to Help Scout when I stumbled across FreeScout. And I am so glad I did. Not only is your offering so very affordable (even with the purchase of some extra modules), but it just works. No fuss, no hassle, just purely designed to be simple but efficient. I can’t see any reason why I will ever change now. And the fact that you’re continuously developing the software is a plus. I’m so pleased, I’ve even written a blog post about it for my client’s to read.

June 30, 2023

Dave Parker

Websites by Dave Parker

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