I started with Chatwoot, then Zammad and now FreeScout. I really appreciate the simplicity of the software. And it’s super lightweight on server resources. Runs about 10 times less RAM at idle verse Zammad. I use the ticketing system concept as part of my sales funnel for an apparel business.

Great tool, great code, great style. We were looking for a free and self-hosted email management tool for a long time and found FreeScout only now. It is a pleasure to work with the unobtrusive yet powerful user interface. This seems to be unique in a market of bloated, old-fashioned or overdone, social media focused and overpriced services, hosted on someone else’s systems. Prices for the modules are ridiculous compared to the great added value.