I wanted to drop you an email to praise you for an excellent product. As a small web design business and needing to keep on top of my client’s requests, I have tried many systems, DeskPro, Freshdesk, OSTicket and Fluent Support. I was about to jump ship to Help Scout when I stumbled across FreeScout. And I am so glad I did. Not only is your offering so very affordable (even with the purchase of some extra modules), but it just works. No fuss, no hassle, just purely designed to be simple but efficient. I can’t see any reason why I will ever change now. And the fact that you’re continuously developing the software is a plus. I’m so pleased, I’ve even written a blog post about it for my client’s to read.

I want to use this opportunity to thank you so much for creating this awesome software and make it available for free to everyone. In my voluntary work we manage a shared mail address and with 5 persons it was such a big mess before switching to FreeScout. We also had a look at other helpdesk software before we found FreeScout, but the fees per agent always exceeded our yearly budget.