FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
From a developer standpoint, it’s been a dream to work with FreeScout. We managed to get rid of our Salesforce account this summer, transitioning our support team to use FreeScout with some custom extensions to tie into our backend systems. Really nice developer experience and our team using it has really enjoyed it too. Not bloated, not overloaded with features, but very well thought out.
FreeScout is an absolute gem for my use case. The minimalist and clean interface is actually what brought me to test it, I can’t stand those over complicated products with no ergonomic or pleasant user experience. FreeScout is efficient, straight to the point, and let me manage incoming support requests without any burden. (Using FreeScout for more than 2 years)
