Congratulations guys on this great app! After a long time searching and testing a lot of apps/plugins to give my users a great Customer Support, I’m glad I found FreeScout. Well done guys, looking forward to more awesome features and modules.

This is only great open source alternative for HelpScout. Using this for events and collaboration between teams for small projects. Indeed its very good option compared to paid services if you want to keep an archive of your data forever and prevent data access by service provider.