FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
I love this software. We needed something free and robust for a large group of 100s of volunteers that sprung up to help tackling a big problem related to COVID-19, and you guys saved our butt. It’s been working great so far, and has just the right number of features.
FreeScout is an open source app written in PHP. It took less than an hour for us to download FreeScout and have it running on our own servers. We’ve been very happy with our move to FreeScout. The product is extremely solid. The developer is very responsive and handles many issues in public on Github. If you are a web design agency and take customer support tickets, I’d seriously consider FreeScout. Yes, it does require a little setup and maintenance. But overall, FreeScout an affordable and reliable alternative to some of the high-priced, closed-source platforms.
