I love this software. We needed something free and robust for a large group of 100s of volunteers that sprung up to help tackling a big problem related to COVID-19, and you guys saved our butt. It’s been working great so far, and has just the right number of features.

I started with Chatwoot, then Zammad and now FreeScout. I really appreciate the simplicity of the software. And it’s super lightweight on server resources. Runs about 10 times less RAM at idle verse Zammad. I use the ticketing system concept as part of my sales funnel for an apparel business.