FreeScout is the super lightweight and powerful free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
I really like FreeScout. I’ve bought few modules and have been developing my own module for my needs. App is great, customizable, easy to use and more powerful than I thought. I use it every day, almost 4k tickets in the last month. It works well and made supporting our customers a better, faster, cleaner experience. Respect!
This app has made it incredibly easy for me to manage my departments because it allows all email communication to run through a single platform. The added modules are well worth the price if you decide you need their features and are relatively easy to deploy. The community around the app is also active enough on their GitHub page, so if you are struggling, it won’t feel like you are the only one using the app. For what it costs and can do, I will forever recommend Free Scout…