We just installed FreeScout and it is a life-saver. Thank you so much! We’ll be purchasing some modules and looking forward to further integrations.

I evaluated a lot of ticket systems for us both hosted and SaaS. FreeScout is just what I was looking for and it seems to hold up to our internal testing. A great plus is the “intuitive” UI that is very similar to a classic email client. That makes is easier for seasoned office workers to get used to the workflows.